Welcome
Fast and Reliable Printer Repairs
Unlike many of our competitors, at OPR we are a dedicated printer support team. Our team of professionals are specialist in the repair, service and maintenance of all the major printer makes and models.
With technical experts among the best in the industry, we have a reputation for providing an unrivalled first time fix service. It's no surprise that most of the world's printer manufacturers choose OPR as their repair agent.
Our engineers carry the majority of parts as car stock and we have access to most, un-stocked parts, overnight.
If you have a printer problem we will resolve it fast, first time!
Workshop Repairs
If you can't fix it yourself why not bring your printer to our workshop and we will fix it, usually within 24 hours!
We offer two types of workshop service.
WORKSHOP INSPECTION
At a FIXED RATE one of our qualified engineers will carry out an in-depth inspection of your printer and diagnose the fault.
Often a repair can be carried out without the need for any parts, in which case, the only cost will be for the Workshop inspection.
If there are any worn or damaged components we quote for their replacement.
Workshop Clean
At a FIXED RATE one of our qualified engineers will carry out your Service/Clean. If there are any worn or damaged components we quote for their replacement.
For both these services work will be carried out or new parts installed only with your authorisation.
Supplies
Ordering printer supplies can be a chore, so why not let us do your consumable ordering for you. Our company specialises in service and maintenance of printers and are therefore familiar with all printers consumable requirements. It is our business to know!
If you're out of stock we can deliver, fast! We also provide different methods of maintaining your supplies and consumables:
Ad-hoc purchases
Tell us the printer model and we will give you a fixed price and delivery time.
Onsite inventory
Generally designed for corporate clients who require large stock holdings and require us to monthly stock check and replenish at pre-set levels.
On-site Repairs
We understand the importance of rapid action but we also recognise the need to properly diagnose and fix the problem first time. We don't charge an hourly rate, we have a FIXED LABOUR RATE no matter how long the job takes. You'll know right from the start how much a repair will cost.
All our engineers carry an extensive range of parts in their service vehicle. Our first time fix rate stands at over 98% and our customer satisfaction is well above our industry average.
We offer printer support on a:
Ad-hoc:
Same day or next day target response
Fixed labour charge no matter how long the job takes
Most manufacturers covered
Parts quoted for if needed
Registration
Guaranteed response times
Fixed labour charges
Most manufacturers covered
Discounted parts
Loan machines available
Service Contracts
See specific section
Service Contracts
An OPR printer service agreement gives you guaranteed response and fix times. All our service agreements are proactive, flexible and tailored to your requirements. Our agreements clearly define the contracted services and response times.
capped level or full service contract. An OPR printer service agreement will provide an engineer on-site when you need one. Listed below are some of the services that can be included in your agreement. Also we can include your own unique requirements to ensure support that is totally focused on your business.
Guaranteed response 2hr, 4hr, 8hr, Next Business Day
All parts and labour included
All labour and on-site visits included
98% first time fix rate
Free preventative maintenance visit per year
Loan machines available
On-site spare parts holding
24hr and weekend cover available
Free pre-contract inspection
Proactive reporting tool
Dedicated account management
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“Friendly and open. Quick Turnaround. Always solutions / not excuses!”
Nalin Kalugammana, Big Byte -
“I have been extremely impressed by the consistently high standard of service from Online. Makes your company stand out in this and any service industry. I wouldn't think about having my printers serviced by anyone else. I also think the company is principled. If an older printer is still working well you don't suggest upgrading. Nor do you automatically fix a printer where replacement makes more sense. 10/10 for integrity. ”
Adele Carpinter, Carpinter Rogers and Associates -
“I would recommend Online to my clients. As a matter of interest I have used Online's service as an example in my customer service training.”
Valerie Jackson, Jackson Training -
“ A great team of people who we found very helpful when we needed help.“
Catherine, Rundle Developments Ltd -
“You were recommended to me by someone else and gave nothing but excellent advice. I have since recommended you to many others!“
Gerald Morse, Delights